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Customer Service

Please direct any questions about ordering with Mon Coeur Fine Jewelry or questions pertaining to your existing order to moncoeurjewelry@yahoo.com or call (504) 430-1239.   We want you to love your new jewelry!

PAYMENT OPTIONS

We accept PayPal, Amazon Pay, Master Card, Visa, American Express, and Discover.

DELIVERY

USPS Priority Mail Small Box..................$7.95 + Insurance for items valued  over $100.00............2-5 Days

USPS Express Mail .................................$29.00 + Insurance for items over $100.00..............1-2 Days

  • Purchases are shipped within 2 days of receipt, based on item availability.
  • Because Mon Coeur specializes in hand-made, limited edition artisan and designer jewelry may require 4 to 8 weeks for delivery.
  • You will be informed of availability at the time of your purchase.

SHIPPING & HANDLING

  • All orders are shipped via insured US Priority or US Express Mail.
  • Shipping times exclude Sundays and holidays.
  • Shipping prices are subject to change.
  • Sales tax is not added unless we are shipping within Louisiana (4%) or Orleans Parish (9.5%).
  • High end jewelry shipments (priced $400 and above) will require a acceptance signature upon delivery. 

RETURNS

Purchases from our inventory may be exchanged within 30 days of the date of purchase either for another piece of jewelry or for store credit, providing you have your sales or gift receipt.

We do not give refunds.

Special and Custom Orders are final sales and cannot be returned or exchanged.

Please send all returns to:

Mon Coeur

507 Legendre Drive

Slidell, LA 70460

Please be sure to fully insure the package.

SPECIAL AND CUSTOM ORDERS

  • Featured jewelry that is out of stock may be ordered and is considered a Special Order.
  • Featured jewelry designs altered for specific client request including ring size and chain length are considered Custom Orders.
  • All Special and Custom Orders must be paid in full before the order is processed.

ADDITIONAL INFORMATION

  • Prices are subject to change without notice.
  • As all gemstones are unique, colors may vary. Inclusions are not flaws.
  • They give your gemstone character & show that it is authentic.
  •  Handmade indicates that your jewelry was made by an artist, not a machine.

GIFT CERTIFICATES

Mon Coeur's Gift Certificates are available in the amount you choose.

RING SIZES

The sizing of rings is often a tricky process. Many factors including air travel, spicy foods, alcohol and hot weather can dramatically influence finger size. Mon Coeur guarantees that rings will be the size ordered; however, we cannot guarantee the size of your finger.

If you believe that your hand may be swollen, we strongly suggest a ring ordered not be processed until an accurate size is determined, by a reputable jeweler in your home city or by using a ring gauge which we can provide.

Ring Re-Sizing services are available please ask us for a price quote.